📖 Table of contents
I am not receiving Yousign email notifications
Are you not receiving Yousign emails? There may be several reasons for this, depending on whether you are a Yousign customer or not. Please continue reading to understand and solve the issue.
If your signer claims they have not received their signature request, please follow the steps described here.
I am a Yousign customer
There are several reasons why you may not be receiving Yousign email notifications.
Please be aware that sometimes emails sent from Yousign can be blocked, filtered or delayed by a mail server, email scanning equipment or email client (Gmail, Outlook, etc). We recommend you to wait between one hour and half a day. If the initial email still does not arrive, the following alternatives should be explored.
1) Check your junk mail (or spam) folder
If you find the Yousign email in these folders, mark the email as not junk or spam, in order to move it to your inbox and adjust your anti-spam analyses in the future.
2) Contact your IT department
If you don't know how to proceed or if emails sent by Yousign continue to be considered as junk mail, you can send a request to your IT department who will be able to analyze the causes, possibly adapt the filtering mechanisms or contact the Yousign support.
I am not a Yousign customer
Your sender claims to have sent you a signature request via Yousign, but you don't see the request email in your mailbox?
Please be aware that sometimes emails sent by Yousign can be blocked, filtered or delayed by a mail server, email scanning equipment or an email client (Gmail, Outlook, etc). We recommend you to wait between one hour and half a day. If the initial email still does not arrive, the following alternatives should be explored.
1) Check your junk mail (or spam) folder
If you find the Yousign email in these folders, mark the email as not junk or spam, in order to move it to your inbox and adjust your anti-spam analyses in the future.
2) Contact your IT department
If you don't know how to proceed or if emails sent by Yousign continue to be considered as junk mail, you can send a request to your IT department who will be able to analyze the causes, possibly adapt the filtering mechanisms or contact the Yousign support.
3) Ask the sender to re-send the signature request.
Once you have completed the steps above, ask the sender to re-send you a signature request.
If you still do not receive your signature request via email, you can ask the sender to send you the link to your signature request via the communication channel of your choice, by copying the link available in their Yousign interface.