📖 Table of contents
If you are planning to delete a signature request, you must move it to the trash beforehand. Follow this guide to successfully carry out this action.
Move a signature request to the trash
You can place your signature requests in the trash folder by following these steps:
Go to the Signatures page.
Click on the "..." at the end of the line of the signature request you want to move to the trash.
Select "Move to Trash".
Please read the information message carefully and check the box to indicate your consent before moving your signature request to the trash.
To delete a signature request that is "Ongoing", so in the process of being signed or approved, first cancel the request, then place it in the trash.
Consequences of moving to the trash
Consequences for the recipients
All the recipients of your signature request ( signers, approvers or copied recipients) will not be notified that it has been moved to the trash. They will no longer be able to view nor download the documents of the signature request.
Consequences for your organisation
However, you can still download the documents from your deleted signature request or restore the deleted signature request.
Go to the Signatures page.
Click on the "Trash" folder.
Click on the '...' on the right of the signature request.
Click on "Download document".
Restore a deleted signature request
If needed, you can restore a signature request that you have moved to the trash folder:
In the "Trash" folder, click on the "..." on the right of the signature request you want to restore.
Click on "Restore request".
You will now find the signature request you have restored on the Signatures page.
Permanently delete a signature request
Once in the trash folder, your signature request can be permanently deleted.
Only admin users and the owner can permanently delete a signature request. Members cannot permanently delete signature requests, even their own.
To permanently delete a signature request, you need to:
Go to the Signatures page.
Click on the "Trash" folder.
Click on the "..." on the right of the signature request you wish to permanently delete.
Click on "Permanently delete".
Read the information message carefully and tick the box to give your consent before deleting your signature request.
Permanent deletion is an irreversible action. Before proceeding, please ensure that you have downloaded all the necessary documents and stored them safely.