📖 Table of contents
Introduction
Two-factor authentication (2FA) adds an extra verification step when logging in, helping protect access to your account and your organization’s data.
As an Owner or Administrator, you can enable 2FA for your organization and reset a user’s 2FA if needed.
Prerequisites
Roles: Only Owners and Administrators can enable 2FA at the organization level or reset a user’s 2FA.
User requirements: Each user must have an authentication app (Google Authenticator, Microsoft Authenticator, 1Password, Bitwarden, etc.) and save their recovery codes.
Users can also enable biometrics (Face ID, Touch ID, fingerprint) in their settings to log in more quickly.
1. Enable 2FA for your organization
Go to Organization Settings > Security.
Under Two-factor authentication (2FA), click Enable.
Confirm the activation.
Once activated, 2FA is enabled for your organization. Users will receive an email prompting them to set up 2FA. See the user 2FA article for details.
2. Check who has enabled 2FA
Go to your organization’s settings and open the Users page.
Check the 2FA column to see each user’s status.
If a user hasn’t enabled 2FA yet, remind them that they’ll be prompted to do so at their next login.
Only Owners and Administrators can see this column; Members cannot.
3. Reset a user’s 2FA
In Users, find the user you want to reset.
Click Actions > Reset 2FA.
Confirm the reset.
The user’s 2FA has been reset. They will receive an email notifying them of the reset and will need to set up 2FA again at their next login. See the user 2FA article for guidance.
Note: If you are the Owner and have lost access to your account, contact Yousign support to verify your identity and reset your 2FA.