📖 Table of contents

Manual Verification of Your Identity Document

You have received a signature request with the Advanced Electronic Signature (AES), or do you want to learn more about how this level of signature works? In this article, we detail all the necessary steps for signature requests with the Yousign Advanced Electronic Signature:

Reviewing the documents
Confirming your information
Verifying your identity (using your ID document)
Authenticating (using a unique code sent by SMS)
Signing the documents

In the context of a signature request with the Advanced Electronic Signature (often called AES), the identification of signers is strengthened by various identity document verification operations and the sending of an SMS with a unique code. These operations are necessary to sign the documents and enhance the legal value of the signatures.

Accepted ID Documents

Before starting the Advanced Electronic Signature (AES) process, you’ll need a valid ID document that meets the security standards to match your identity with the information provided by the Sender.

Here is the list of accepted documents for an Advanced Electronic Signature

List of accepted documents

Code	Country	Passport	Identity card	Residence permit
AD	Andorra	Yes	No	No
AL	Albania	Yes	No	No
AM	Armenia	Yes	No	No
AO	Angola	Yes	No	No
AR	Argentina	Yes	No	No
AT	Austria	Yes	Yes	Yes
AU	Australia	Yes	No	No
BA	Bosnia and Herzegovina	Yes	No	No
BD	Bangladesh	Yes	No	No
BE	Belgium	Yes	Yes	Yes
BF	Burkina Faso	Yes	Yes	No
BG	Bulgaria	Yes	Yes	Yes
BJ	Benin	Yes	Yes	No
BR	Brazil	Yes	No	No
BY	Belarus	Yes	No	No
CA	Canada	Yes	No	No
CD	Democratic Republic of the Congo	Yes	No	No
CF	Central African Republic	Yes	No	No
CG	Republic of the Congo	Yes	Yes	No
CH	Switzerland	Yes	Yes	Yes
CI	Côte d'Ivoire	Yes	Yes	No
CM	Cameroon	Yes	Yes	No
CN	China	Yes	No	No
CO	Colombia	Yes	No	No
CS	Serbia and Montenegro	Yes	No	No
CY	Cyprus	Yes	Yes	Yes
CZ	Czech Republic	Yes	Yes	Yes
DE	Germany	Yes	Yes	Yes
DK	Denmark	Yes	No	Yes
DM	Dominica	Yes	No	No
DZ	Algeria	Yes	No	No
EE	Estonia	Yes	Yes	Yes
EG	Egypt	Yes	No	No
ES	Spain	Yes	Yes	Yes
FI	Finland	Yes	Yes	Yes
FR	France	Yes	Yes	Yes
GA	Gabon	Yes	No	No
GB	United Kingdom	Yes	No	Yes
GE	Georgia	Yes	No	No
GH	Ghana	Yes	No	No
GN	Guinea	Yes	No	No
GR	Greece	Yes	Yes	Yes
HR	Croatia	Yes	Yes	Yes
HT	Haiti	Yes	No	No
HU	Hungary	Yes	Yes	Yes
IE	Ireland	Yes	No	Yes
IL	Israel	Yes	No	No
IN	India	Yes	No	No
IS	Iceland	Yes	No	Yes
IT	Italy	Yes	Yes	Yes
JO	Jordan	Yes	No	No
JP	Japan	Yes	No	No
KE	Kenya	Yes	No	No
KI	Kiribati	Yes	No	No
KM	Comoros	Yes	No	No
KN	Saint Kitts and Nevis	Yes	No	No
LB	Lebanon	Yes	No	No
LI	Liechtenstein	Yes	Yes	No
LT	Lithuania	Yes	Yes	Yes
LU	Luxembourg	Yes	Yes	Yes
LV	Latvia	Yes	Yes	Yes
LY	Libya	Yes	No	No
MA	Morocco	Yes	Yes	No
MC	Monaco	Yes	Yes	No
MD	Moldova	Yes	No	No
MG	Madagascar	Yes	No	No
MK	North Macedonia	Yes	No	No
ML	Mali	Yes	No	No
MR	Mauritania	Yes	No	No
MT	Malta	Yes	Yes	Yes
MU	Mauritius	Yes	No	No
MX	Mexico	Yes	No	No
MY	Malaysia	Yes	No	No
NE	Niger	Yes	No	No
NG	Nigeria	Yes	No	No
NL	Netherlands	Yes	Yes	Yes
NO	Norway	Yes	Yes	Yes
NP	Nepal	Yes	No	No
PH	Philippines	Yes	No	No
PK	Pakistan	Yes	No	No
PL	Poland	Yes	Yes	Yes
PS	Palestine	Yes	No	No
PT	Portugal	Yes	Yes	Yes
PY	Paraguay	Yes	Yes	No
QA	Qatar	Yes	No	No
RO	Romania	Yes	Yes	Yes
RS	Serbia	Yes	Yes	No
RU	Russia	Yes	No	No
RW	Rwanda	Yes	No	No
SA	Saudi Arabia	Yes	No	No
SE	Sweden	Yes	Yes	Yes
SG	Singapore	Yes	No	No
SI	Slovenia	Yes	Yes	Yes
SK	Slovakia	Yes	Yes	Yes
SN	Senegal	Yes	Yes	No
TG	Togo	Yes	Yes	No
TH	Thailand	Yes	No	No
TN	Tunisia	Yes	No	No
TO	Tonga	Yes	No	No
TR	Turkey	Yes	Yes	No
UA	Ukraine	Yes	No	No
VE	Venezuela	Yes	No	No
VN	Vietnam	Yes	No	No
VU	Vanuatu	Yes	No	No
XK	Kosovo	Yes	No	No
YE	Yemen	Yes	No	No
ZA	South Africa	Yes	No	No

Also, make sure that the photo on your ID document is clear: the text must be perfectly legible.

Step 1: Document Review

Start by reviewing the documents to sign:

In the signature request email received, click on the "Access the document" button that allows you to view the document(s) to sign.
Make sure you are in a well-lit environment and have your physical identification document and a mobile device with a camera. Then click "Continue."
Click "Start."

On the left side of your screen, you will find all the documents to sign and any attachments. Once you have reviewed the documents (scroll down) and provided any additional requested information (checkboxes, text to copy, etc.), click the "Sign" button at the bottom right of the page.

Step 2: Information Confirmation

Check the information provided by the signature request sender (it must match the information on your identification document):

Your first name
Your last name (make sure it matches the name on the MRZ strip of your identification document)
Your email address

If the provided information is correct

Check the checkbox (mandatory to proceed to the next step).
Click "Confirm" to move on to the identification document import step.

If the provided information is incorrect (or inverted)

Click "Declare an error to the sender". This will open a new page with all the information you need to check.
Specify the changes to be made, and the signature request sender will receive an email inviting them to make the necessary modifications.
You will receive an email to inform you that the Sender has modified your information.

Once the changes are made, you can restart the process to sign the documents. You cannot make the changes yourself for security reasons.

Step 3: Verification

At this step, you must import your identification document to confirm your identity:

Select the type of identification document you have, among:
- ID card (you must import the front and back)
- Passport
- Residence permit (you must import the front and back)

National ID card: It is essential to import both the front and back of the national ID card. If your document has both sides in a single file, remember to upload it twice in each of the sections.

Import the scan(s) of your identification document (preferably in color) in PDF, JPEG, or PNG format, up to 10 MB.

We recommend scanning your identification document. However, if you take a photo of your identification document, make sure to disable the flash so that it is recognized. Follow our advice here.

Confirm by clicking "Submit."

Our tips for scanning identification documents

Make sure that:

The edges are visible: the identification document should not be cropped or partially obscured by a hand or finger.
There is no reflection: ID documents taken with flash photography will not be recognized.
There is no background: choose a neutral background.
The document photo is clearly visible.
Place your identification document straight.

Step 4: Authentication

At this step, you will receive an SMS containing a unique code for authentication. Enter the six-digit code received via SMS.

👉 If you do not receive the SMS, see our dedicated article.

Step 5: Signature

Once your identification document is verified, and your authentication is entered, all that's left to do is sign! To do this, swipe to the right or hold down the Enter key.

👉 If you cannot sign immediately, refer to this paragraph.

You can download the documents directly after signing, but you will also receive a confirmation email allowing you to access the documents.

Manual Verification of Your Identity Document

It is possible that your identification document could not be automatically validated. Your identification document will then undergo manual verification. This verification process may take up to an hour (business day UTC+2).

Manual verification is possible in the following cases:

Your identification document does not have an MRZ zone.
You have attempted to submit your identification document unsuccessfully more than 4 times.

Once your identification document is verified and validated, the documents from the signature request will be effectively signed, and you will receive a confirmation email.

If your identification document is rejected, the documents from the signature request are not signed. You will then receive an email instructing you on the next steps.

👉 Feel free to consult our next article: Why is an identification document rejected?

Create a signature request with Qualified Electronic Signature (QES)

Why my ID has been rejected for advanced electronic signature?

Sign documents

Sign documents with the Qualified Electronic Signature (QES)

Discover Advanced Electronic Signature (AES)

Sign documents with the advanced electronic signature