📖 Table of contents
Understand Billing Settings
From your settings on the "Subscription" page, you can find all the billing information for your Yousign account and modify it if necessary.
You can see:
The number of licenses you have (and compare them to the number of your active users)
Your current billing (annual or monthly, depending on the duration of your commitment)
The date of your next renewal (the date on which the next payment will be made).
All users (owners, admins, and members) can access this page and the information below. Still, only the owner can edit them.
With owner access only, you can:
Modify your billing information
Change your payment method
Download your invoices
Edit Billing Information
As the account owner, you can modify billing information at any time by:
Accessing your settings on the "Subscription" page
Scrolling down to the "Billing" section
Clicking the right arrow "v" to open the section
Clicking "Edit Billing Information"
Making changes to the required information
Confirm the changes by clicking "Update."
Changes to your billing information will only apply to your future invoices and cannot be applied to already issued invoices.
Change Payment Method
As the account owner, you can change your payment method at any time by:
Accessing your settings on the "Subscription" page
Scrolling down to the "Billing" section
Clicking the right arrow "v" to open the section
Clicking "Change Payment Method" - here you can change your current payment method or add a new payment method
Validating the changes by clicking "Update."
Accepted payment methods are credit cards and direct debit. No payments by phone or check can be made.
Updating Your Payment Method to Avoid In-App Notifications
If your primary credit card expires, you’ll see two notifications in your account:
A message on the Billing and Consumption page.
A banner displayed within the app.
To ensure these notifications are removed, it’s important to update your payment method correctly. Simply adding a secondary credit card is not enough.
Here’s what you need to do:
Go to the "Billing" section, click on it.
You will arrive to your "Subscription" page.
Scroll down and click on “Change Payment Method”.
Add your new credit card information if you haven’t already.
5. Set your new card as the primary payment method.
To remove your expired credit card click on the expired card and click on “Remove Payment Method”.
This step ensures that your account recognizes the updated payment method and stops displaying expiration-related messages.
7. Validate the changes by clicking "Update."
If your expired card is no longer needed, you can delete it to keep your payment methods organized.
By following these steps, you’ll avoid unnecessary notifications and ensure uninterrupted service.
Download Invoices
As the account owner, you can view and download all your previous invoices by:
Accessing your settings on the "Subscription" page
Scrolling down to the "Billing" section
Clicking the right arrow "v" to open the section
Clicking "View and Download History"
Clicking "Download" to the right of the invoices you want to save.
Clicking the "x" in the top right to close the pop-up.