When adding a signer, you must enter his/her telephone number so that he/she can receive the security code by SMS, enabling him/her to authenticate and sign.
If your signer has a foreign telephone number, simply enter the relevant country code when adding the signature field.
For example: GB country code is +44, France is +33, Italy is +39
Our Yousign electronic signature services are designed to send security codes by SMS message or by voice server over more than 220 countries around the world.
French Overseas Departments/Regions
Some operators do not accept certain number aliases.
To maximize your chances of reception, please use the following codes:
Guadeloupe (+590)
Reunion Island (+262)
French Guiana (+594)
Martinique (+596)
Mayotte (+262)
USA/Canada/Denmark
The formatting of these numbers often makes it impossible to determine whether it's a mobile or a landline. As a result, the authentication code is often transmitted directly by voice server.
You can tell the signer to be close to their landline when signing.
You didn't receive a security code by SMS ? Check out this article to find out more.